Refunds and Returns
Clydeordnanceco.com will ONLY transfer ownership of a firearm to individuals or agencies in possession of a valid Federal Firearms License (FFL). This means we cannot ship directly to you unless you are an FFL holder.
If you do not hold a valid FFL, clydeordnanceco.com will transfer your purchased firearm to your choice of a licensed gun dealer in your state.
It is your responsibility:
- to ensure that a firearm is legal to own in your state
- to contact the FFL
- to complete all required paperwork when you pick up your purchase from your local dealer
Be aware that it is customary for your local dealer to charge a transfer fee at the time you pick up your purchase. This transfer fee is strictly between you and your local dealer. Please check with your local dealer concerning their policies. You do not pay clydeordnanceco.com the transfer fee.
The buyer is responsible for contacting their transferring FFL to request they send a copy of their FFL to us.
Returns are ONLY accepted for merchandise found defective immediately upon receipt and returned within 10 calendar days of receipt. Accessory items that have been opened from the manufacturer packaging will not be accepted for return. Returns will NOT be accepted for any accessories that have been installed/mounted. Most accessory items have a manufacturer warranty. Please contact the manufacturer if there are any issues with / post installation. Original shipping charges are NOT refunded if the item is NOT found to be defective. Customers will be responsible for return shipping in these cases. These orders may be subject to a 10% restocking fee.
VERY IMPORTANT – FIREARM RETURNS: Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you, it is considered used, even if un-fired. Consequently, we cannot accept returns on firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the the manufacturer for replacement or repair. By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees associated with returning the firearm to us through your local FFL dealer. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. In the case of failed background checks and incorrect ordering original shipping charges are NOT refunded if the item is NOT found to be defective. Customers will be responsible for return shipping in these cases. These orders may be subject to a 10% restocking fee.